Support for the work beyond part replacement
Send us iPhone, iPad, Samsung and MacBook jobs that need deeper diagnosis: no power, charging faults, liquid damage, no signal and other suspected board issues. Let us know what you have already tested or replaced.
If data is the customer’s priority, flag that before any repair work starts.
Clear diagnostic terms
The B2B diagnostic fee is $65 CAD per device, credited toward a successful repair. We discuss the repair estimate before proceeding. Confirm the applicable terms and shipping arrangements when booking the job.
Timing you can plan around
Typical bench turnaround is 1–3 days, depending on the fault and parts availability. Complex data recovery can take longer. Shipping time is additional; confirm the expected timeline before promising a completion date to your customer.
What to include with a job
- Shop name and your contact details
- Device model and a reference for the job
- Symptoms and relevant damage history
- Tests, parts replacements and previous board work
- Whether the priority is repair or data recovery
Contact us first to agree on the assessment and send-in details. Share only the customer information necessary for the work.
Questions before you send it
Can shops outside Québec send jobs?
Yes. We work with repair shops across Canada through mail-in service.
Is the diagnostic fee added to a successful repair?
The $65 CAD diagnostic fee is credited toward a successful repair. Confirm the terms for your job before sending it.
Can you assess a previously worked-on board?
Send details of the work already attempted. We can discuss an assessment, but previous damage or missing original components may limit the options.